Patient Care Coordinator
Serena has been managing dental practices for 17 years and has helped successfully build 4 separate dental practices from the ground up. Serena has been working with Dr. Willoughby since March 2010. Serena is a very experienced Invisalign instructor. Serena’s superb working knowledge of Invisalign also allows Dr. Willoughby’s patients to attain superb clinical results. As office coordinator it is Serena’s job to; perform the new patient interview; educate and discuss the treatment plan after the Dentist has diagnosed and reviewed the treatment; discuss dental benefits when applicable; submit pre-estimates; follow up with patients as well implement and document financial arrangements with our patients. Serena is the proud owner of a retired show jumper named “Sampson”,enjoys camping and skiing and travelling to South East Asia.
Treatment Coordinator & Certified Dental Assistant
In addition to being Dr Willoughby’s lead dental assistant, I am also responsible for coordinating the financial elements of the practice which include coordination of insurance pre-determinations, assignment of benefits, and planned treatment for our patients. I pride myself in trying to find flexible scheduling and financial arrangements so that our clients can achieve the smile that they want and deserve. This way, I feel like I am doing my part in helping people feel more confident in themselves and their smiles. I truly enjoy working with Dr. Willoughby because he is such a talented and conscientious Dentist. I am very proud of the entire office’s considerable commitment to ongoing CE because it helps us provide our clients the very latest clinical techniques and expertise. I enjoy spending time with nature, my two Malamute dogs, and the wonderful company of my family and friends.
Dr. Andrew Willoughby
When Andrew is not immersed in the business of dentistry, he is either “tinkering” with one of his beautiful sports cars, reading, traveling with his wife Denise or spending time with their three children, three grandchildren or four schnauzers – Chardonnay, Cabernet, Merlot and Sauvignon. If you’re wondering, yes, Andrew is also an avid collector of fine wines!